Please use this form to report any faults or maintenance problems.
Your request will be given a priority - see priority definitions below. The matter will be dealt with in-house wherever possible. An outside contractor will be summoned if required. You will be kept informed of progress.
Priority A – Emergency Repairs: These repairs are those which if unattended would cause a danger to health, a risk to the safety of the residences or serious damage to the building. We aim to deal with these within 24 hours of becoming aware of the problem.
Priority B – Urgent Repairs: Repairs which affect the comfort or convenience of the tenant(s). We aim to deal with these within five working days of becoming aware of the problem.
Priority C – Non Urgent day-to-day repairs: These are reactive repairs which do not fall into either of the above categories and which can wait a short while before they are dealt with. We aim to deal with these within twenty eight working days of becoming aware of the problem.
Priority D – Planned maintenance programme: These would be desirable improvements which would be considered in the programme of major work planned by the Landlord.